How to handle reservation 

by phone

R      : Good afternoon, edOTEL Hotel. Reservation’s speaking, may I assist you?

G      : Yes, afternoon. I want to book one room in your hotel.

R      : Alright, sir. May I know your name and who’s the name of this reservation, please ?

G      : I’m Sam Tsui. That’s for me.

R      : Alright, sir. May I know what’s your full name ? and could you please spell it ?

G      : My full name is Samuel Tsui. S-A-M-U-E-L T-S-U-I.
R      : And sir, now I would like to spell your name. Your name is Samuel Tsui. S for Sierra. A for Apple. M for Mama. U for Uniform. E for Echo. L for London. And, T for Tango. S for Sierra. U for Uniform. I for India. Am I right, sir ?

G      : Yes, you are right.

R      : Alright, sir. What kind of room do you want ?

G      : I want one suite room with garden view.

R      : Alright, sir. May I know your arrival and departure date, and also for how many persons, sir ?

G      : I will come on 10^th of December until 20^th of December 2014. And this reservation is for 2 persons.

R      : Well, sir. It means that you will stay for 10 nights, is that right ?

G      : Yes you are right.

R      : Is there anything else, sir ? maybe you have special request ?

G      : No thanks. Just it I think.

R      : Alright, sir. Wait a moment, please. I would like to check the available room first.

        : Thank you for your waiting, sir. You are very lucky. Because your room is still available on that period. And now I would like to explain you about the room facilities. In your room, you have balcony that face to the beautiful garden. A living room with TV, sofas, and AC. you also have a kitchenette, if you want to heat or make your breakfast and etc, you could make it there and there's also a minibar. Your bedroom is completed with bed king size, TV with local and international channels, and AC. and for your bathroom, that's completed with bath tub, wash basin and shower. And the room rate for this room is Rp 450.000. Do you want to take this room,sir ?

G      : Oh, yes. Of course I will take it.

R      : And sir, may I have your phone number and also your address, please ?

G      : My phone number is (+44) 11-4765 4600. And live at 15 of Boulevard St in Florida, America.

R      : And may I know about your arrival flight number ?

G      : MH-305

R      : Alright, sir. Now I would like to repeat your reservation. The name of this Reservation is Samuel Tsui. You book for one suite room with garden view for two persons. And will stay here for 10 nights, start from 10^th of December until 20^th of December. And your phone number is (+44) 11-47654600. You will come here by MH-305. Am I right, sir ?

G      : Yes, you are.

R      : Alright, sir. For the deposit, our hotel has the regulation that you have to pay 100 % room rate during you stay in our hotel. You will stay for 10 nights in our hotel and it means that you have to pay Rp 4.500.000. And you have to pay the room rate by credit card, sir.

G      : Oh okay. What kind of credit card that’s accepted in your hotel ?

R      : In our hotel, we accept 3 kinds of credit card. They are : VISA, Amex, and Master Card. Which one do you have, sir ?

G      : Oh, I have Amex. And how could I pay it ?

R      : To complete your payment, may I have your e-mail address, sir ?

G      : My e-mail address is SamTsui@gmail.com.

R      : Alright, sir. Your reservation is almost done. And we will send you an e-mail about the Letter of Authorization. Please fill that letter and then send us back with your copy of Credit card (Front and Back) and also your copy of ID. As soon as you send them back, we will send you the reconfirm letter to complete your reservation.

G      : Oh okay. I will wait for your e-mail.

R      : Alright, sir. Thank you for calling and making a reservation in our hotel. And it will be our pleasure to see you in our hotel. And if you have any other question about your reservation, please don’t hesitate to contact us. Have a nice day, sir.

G      : Ok thank you. You too. See you!

R      : Your welcome, sir.